Companies Still Failing to Meet Customer Service Needs across Channels, New Survey from inContact Reveals 8 in 10 consumers are willing to switch companies due to poor customer service Companies must ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...

To remain competitive, companies should cater to both the employee experience and the customer experience. When Julien Rio thinks about the best customer experience he’s ever had, he recalls shopping ...

Like just about every other aspect of business, the COVID-19 pandemic drove customer service to digital channels as well. But now, as businesses reopen and workers return to offices, experts expect ...

These larger organizations can create positive customer experiences by taking an enterprise-wide approach and leveraging the convergence of cloud-based unified communications (UC) and contact center ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...

Consumers are abandoning traditional customer service channels and are looking for new and more convenient ways to interact with companies. Here email and telephone are in decline, and the use of ...

Technologies that will give companies the most value are those that boost employee performance and productivity, Gartner found following an analysis of self-service and assisted customer service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

What hasn’t COVID-19 affected? The way we work, the work we do, the way we connect. Connection now resides in video conferencing, virtual happy hours and family FaceTime. In times of social distancing ...